SwimHut offers a 100% guarantee that if you are in any way dissatisfied with the swimwear or beach accessories you have ordered or need a different size, we will exchange them or give you a full refund, provided that they are returned to us in the original condition and packaging, unworn and unwashed, with all labels intact within 14 days of date of purchase.
If you are returning items please fold the items carefully and make sure they are properly packaged . Please note the refund will not include delivery costs. OUTLET products carry a restocking fee of £1 per item purchased which will be deducted from refund. Exchanges are free of charge.
For UK customers, returns are completely free. There is no need to telephone us when sending a return.
- Please return a copy of the invoice accompanying your order indicating which items you are returning and stating whether you would like an exchange (different size or different product) or refund. Please also indicate the reason for the refund or replacement. If you are unable to enclose a copy of the invoice, please note your order number, name & address in the package.
- Click here to download the Returns Label.
Attach the postage paid returns label onto the parcel
Please quote your Order No on the front of the package.
- If you are unable to print the returns label you can handwrite this version: FREEPOST RSUZ-YJHE-RLZC, SWIMHUT, PO BOX 5377, BRIGHTON, BN50 8FP.
- Take your parcel to your nearest Post Office. Please obtain a Proof of Posting Certificate (available free from the Post Office) for all returns, so that we can complete your request in the event of items being lost in transit. You should keep this Certificate until you have received your refund or replacement.
- Refunds will be credited back to the card used to pay for the original order within 21 days of receipt of the returned item(s). You will receive notification of the refund via e-mail as soon as we have processed your refund.
- Exchanges are processed and despatched as soon as possible and are free of charge. If your exchange is urgent, please contact us by email or telephone so that we can check size availability and hold the required item(s) for you. You can also choose to send your return by first class or overnight post (please make sure you have added sufficient postage to the package) and request first class or overnight despatch for which a charge of £4 or £7.50 will be made.
- If you only want to exchange a bikini top or pant then keep the item that fits and just return the single item to us for exchange.
- If you have requested a replacement item of a lower value than the returned goods, we will credit the difference to the card used to pay for the original order. We will let you know as soon as the refund has been processed.
- If you have requested replacement items of a higher value, we will contact you to take card information for the additional balance.
Returns from EU, US or Canada
Returns should be sent to us within 14 days of purchase to the following address: Returns Department, SwimHut.com, PO Box 5377, Brighton, BN50 8FP, England. Returns are the responsibility of the customer until they are received by Swimhut.com, we recommend that returns are sent using a trackable delivery service.
Return of Faulty Goods
If you believe the goods we have supplied to you are faulty, you should alert us by email to email@example.com at the earliest opportunity, explaining what you believe is the problem and stating the original order number. We will investigate the fault and contact you to agree the most appropriate resolution.
In line with the EU Distance Selling Directive (April 2005 update) we provide all customers with a 7 day cooling-off period following receipt of goods and an unconditional right to cancel their order during this period. This does not affect your statutory rights.
Out of stock items
In the event that your ordered or exchanged item is out of stock we will contact you immediately to discuss alternative options.
If you would like further information on our returns policy please contact our Customer Services Team by e-mail at firstname.lastname@example.org.